About Our Products
1. What do you mainly sell?
We sell everyday elegant items incorporating Song Dynasty aesthetics, mainly including: herbal incense bead bracelets/necklaces, unique Jianzhan teacups, elegant Song brocade necklaces, and Zisha tea pets.
2. What are "Incense Beads"?
Originating from the Song Dynasty, these ornaments are made from a variety of natural fragrances and Chinese medicinal herbs according to ancient formulas. They are not only ornaments but also emit a gentle fragrance, creating a tranquil atmosphere.
3. How are Incense Beads sold? Are they sold individually?
No, they are not sold individually. All Incense Bead products (bracelets, necklaces, finger beads, etc.) are pre-designed complete products and sold by the string/strand.
4. What's special about the Song brocade necklace?
The core of the necklace is a pre-packaged, authentic small piece of Song Dynasty patterned brocade. Each pattern is unique, making it an artwork that carries a thousand years of craftsmanship.
5. Are Jianzhan teacups and tea pets sold individually?
Yes. Each Jianzhan teacup and Zisha tea pet is a unique, handcrafted piece, sold individually. You will receive the exact one you selected.
Ordering and Payment
1. Are Song brocade necklaces mass-produced?
No. Each necklace uses a different Song brocade, resulting in very limited stock; they are limited edition items.
2. Are there any discounts?
· 10% off orders over $100.
· 15% off orders over $300.
· For wholesale purchases, please contact us via email.
3. Which payment methods are accepted?
We accept common international credit cards (such as Visa, MasterCard), Alipay, and PayPal.
4. What currency is displayed?
All prices on the website are displayed in US dollars ($).
Shipping and Logistics
1. How long does it take to ship? How long is the delivery time?
We will ship within 3-7 business days after payment. International shipping to Europe and America typically takes 7-15 business days.
2. How do I track my order?
After shipment, you will receive a confirmation email with a tracking number, allowing you to check the package status at any time.
3. Can I modify or cancel my order?
Once an order enters the processing stage, it cannot be modified or canceled. Please carefully check the information before submitting your order.
4. Which countries do you ship to?
We support shipping to most countries worldwide. Specific delivery areas can be found at checkout.
After-sales Policy
1. Do you support returns or exchanges?
We apologize, but all items are handmade or custom-made pieces. Once sold, returns and exchanges are not supported without a reason. Please confirm carefully before placing your order.
2. What if the goods are damaged in transit?
Please contact customer service within 24 hours of receiving the package, providing evidence of the damage (such as photos). We will be responsible for resolving the issue.
3. What if the received goods are incorrect or out of stock?
In this case, please contact customer service immediately. We will process your refund or coordinate a solution.
Product Use and Maintenance
1. How long does the fragrance of the incense beads last? How to maintain them?
The fragrance usually lasts 1-3 months. Please avoid contact with water, chemicals, and direct sunlight. Store in a sealed bag when not wearing.
2. What if the fragrance fades?
You can gently rub the beads in clean hands; the friction will generate heat and rekindle the fragrance.
3. How to maintain a Song brocade necklace?
Avoid direct sunlight and contact with liquids. Wipe the metal parts with a soft cloth and store in a dry place.
4. How to "nurture" a Zisha tea pet?
Gently pour or wipe it with hot tea. Over time, the tea pet will abso.
